![]() Take a guided tour of the redesigned website. Downdetector only reports an incident when the number of problem reports is significantly higher. It is common for some problems to be reported throughout the day. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. From that menu, select what you would like to read.Ī new mobile-friendly interface that improves navigation on cell phones and tablets is included in the redesign. Citizens Bank is a financial institution that operates in the North-East of America. To access the Agent Bulletins, select News from the menu along the top of the screen. In this menu, you will also find the new Flood page and the Processing Times page.įigure 7: Agent site Underwriting Manuals From that menu, select the line of business or policy form you are looking for. To access the Personal Underwriting Manuals, select Personal from the menu along the top of the screen. From that menu, select the training you would like to view. To access the Training pages, select Training from the menu along the top of the screen. The Wind-Only Eligibility Tool (PIWEST) is now available on the main screen for easy access once you log in.įigure 5: Agent site, Wind-Only Eligibility Tool (PIWEST) When you click on your initials, you will be able to access Polic圜enter®, the Property Insurance Clearinghouse and other Citizens systems you have permission to access.įigure 4: My Sites list will only display the sites to which the user logged in has access. Once logged in, your initials will replace the login icon.įigure 3: Agent site view after agent has logged in You will be prompted to enter your Citizens-issued credentials and select Submit. Note: Live Chat has also been added to all of the Public site pages but is available to customers only at this time.Ĭlicking on a topic at the top of the screen will take you to an improved navigation menu that allows you to view all available topics at once.įigure 2: Public site Insurance navigation drop-down menu The enhancements include a redesigned public website view. Below you can find an overview of the new website and its updates. There will be no changes to the current systems access or content. A redesigned Citizens website is now coming Monday, May 8, 2023! However, there will be intermittent outages while we perform the upgrade between May 5 and May 8.Īs announced on March 30, 2023, we are excited to share this new site, which will feature a modern and user-friendly layout with intuitive navigation.
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